Cancellation & Refund Policy

1. Overview

GMAV Capital invests significant time, expertise, and resources from the moment an engagement begins. Our fee structure reflects this upfront investment. This Cancellation and Refund Policy explains your rights and obligations if you decide to end an engagement, and the circumstances in which GMAV Capital may suspend or terminate services.

2. Scope

This Policy applies to all advisory service engagements offered by GMAV Capital, including but not limited to:

• Startup Fundraising Advisory
• Pre-IPO Fundraising Advisory
• Bridge Financing Advisory
• Investor Outreach Services
• Pitch Deck and Financial Model Preparation
• C-Level Advisory and Strategy Consulting
• Deal Origination Services

This Policy does not apply to free consultations, introductory calls, or assessments provided without a paid engagement agreement.

3. Cancellation by Client

3.1 How to Cancel

To cancel an engagement, you must provide written notice to GMAV Capital by email at info@gmav.io or by registered letter to our registered address. Verbal notice is not valid.

Your cancellation notice must include:

• Your full name and company name
• The specific engagement you are cancelling
• Your intended cancellation date (must be at least 10 business days from the date of written notice)
• The reason for cancellation (optional, but helpful)

3.2 Notice Period

A minimum of 10 business days written notice is required before the intended cancellation date. Cancellation notices with less than 10 business days notice will take effect after the full 10-business-day notice period has elapsed, and fees for that period remain payable.

3.3 Effect of Cancellation

Upon the effective cancellation date:

• All active outreach campaigns and investor engagement activities will cease
• No new deliverables, introductions, or tasks will be initiated after the cancellation date
• Work in progress at the time of cancellation will be completed only if explicitly agreed in writing at the time of cancellation
• GMAV Capital will provide a handover summary of activities completed and investor contacts engaged, within 5 business days of the cancellation date

3.4 Client Responsibility for Ongoing Investor Conversations

You remain responsible for managing any investor conversations initiated by GMAV Capital prior to the cancellation date. GMAV Capital cannot be held responsible for the outcome of investor interactions that continue after the engagement ends.

4. Cancellation by GMAV Capital

4.1 Circumstances for Cancellation

GMAV Capital reserves the right to cancel or terminate an engagement with immediate effect (or on reasonable notice at our discretion) in the following circumstances:

• Non-payment of fees by the due date, where the default continues for more than 7 business days after written notice
• Discovery of material misrepresentation, fraud, or inaccurate information provided by the client
• A breach of the engagement agreement or these Terms by the client that is not cured within 10 business days of written notice
• The client's business is subject to insolvency, liquidation, or regulatory action that prevents the engagement from proceeding
• A conflict of interest arises that, in our professional judgment, cannot be managed appropriately
• Continued engagement would require GMAV Capital to act in a manner inconsistent with applicable law or professional ethics

4.2 Notice for Cancellation by GMAV Capital

Except in cases of fraud, material misrepresentation, or immediate legal necessity, GMAV Capital will provide 10 business days written notice before terminating an engagement. In cases of immediate termination, we will provide written notice of termination and reasons as soon as practicable.

4.3 Fees on GMAV Capital-Initiated Cancellation

Where GMAV Capital terminates an engagement due to the client's breach or misrepresentation, all fees for work completed to the date of termination remain payable. Where GMAV Capital terminates for convenience (not due to client fault), fees for work completed to the termination date are payable, and GMAV Capital will consider a pro-rata adjustment of any prepaid retainer fees at its sole discretion.

5. Refund Policy

5.1 No Refund After Service Commencement

Fees paid for an engagement become non-refundable once the engagement has commenced, meaning once GMAV Capital has begun any of the following activities:

• Conducting an initial strategy or onboarding session
• Developing or reviewing your pitch deck or financial model
• Building or refining your investor target list
• Initiating outreach to any investor on your behalf
• Preparing any deliverable, memorandum, or report

No partial refunds or credits will be issued for any unused portion of a prepaid engagement period.

5.2 Circumstances Not Entitling a Refund

The following circumstances do not entitle you to a refund:

• Dissatisfaction with the quality of investor interest or investor response rates
• A change in your business strategy or decision not to fundraise
• Fundraising market conditions or investor sentiment beyond GMAV Capital's control
• A change in your financial position or business circumstances
• Your failure to respond promptly to investor enquiries or GMAV Capital's communications
• Campaign suspension resulting from your non-responsiveness or non-compliance with our guidance

5.3 Exceptional Circumstances

In genuinely exceptional circumstances not contemplated above, GMAV Capital may, entirely at its sole discretion, consider a partial credit or adjustment. Any such consideration must be requested in writing and does not constitute an obligation on GMAV Capital to grant a refund. Each case is evaluated individually on its merits.

6. Retainer Fees

Where our engagement structure includes a monthly or periodic retainer:

• The retainer is payable at the start of each period and covers the advisory work performed during that period, regardless of outcomes.
• If you cancel mid-period, the full retainer for the current period remains payable. Retainer fees are not pro-rated for partial periods unless explicitly agreed in the engagement agreement.
• Future unpaid periods are not due following a valid cancellation notice, provided the notice period has been observed.

7. Success Fees

Where our engagement includes a success fee (a fee payable on the successful close of a round or transaction):

• The success fee is earned and becomes due upon the fulfilment of the success condition specified in the engagement agreement (typically, the receipt of funds from an investor introduced by GMAV Capital).
• If you cancel the engagement and subsequently close a round with an investor introduced by GMAV Capital during the engagement, the success fee remains due and payable. The tail period for this obligation is specified in the engagement agreement (typically 12 to 24 months from the engagement end date).
• Cancellation of the engagement does not extinguish the success fee obligation where GMAV Capital's introductions were a material contributing factor to the transaction.

8. Service Suspension

8.1 Suspension for Client Inactivity

GMAV Capital may temporarily suspend outreach activities where:

• You have failed to respond to investor enquiries or GMAV Capital communications within 5 business days despite reminders
• Continued outreach would be counterproductive due to your unavailability or lack of engagement
• You have requested a temporary pause

Suspension due to client inactivity does not pause fee obligations or entitle you to a refund or credit for the suspension period, unless GMAV Capital has agreed in writing to pause the billing clock.

8.2 Voluntary Pause

If you need to temporarily pause an engagement (for example, due to a fundraise being put on hold), notify us in writing. A pause of more than 30 days may result in the engagement being treated as a cancellation at GMAV Capital's discretion. We will discuss a suitable arrangement with you.

9. Deliverables on Cancellation

9.1 Completed Deliverables

All fully completed deliverables for which payment has been received (pitch decks, financial models, investor lists, reports) remain yours to retain after cancellation.

9.2 In-Progress Deliverables

Any deliverables not completed at the time of cancellation are forfeited unless you and GMAV Capital agree in writing, prior to or at the time of cancellation, that specific in-progress work will be completed and any additional fees associated with that completion are agreed.

9.3 Investor Information

Upon cancellation, GMAV Capital will provide you with a summary of investors engaged, introductions made, and the status of any active conversations. However, investor contact details shared during the engagement must be used only in the manner permitted by the engagement agreement and applicable data protection laws.

10. Post-Cancellation Obligations

Following cancellation, both parties continue to be bound by the following obligations:

• Confidentiality: All confidentiality obligations in the engagement agreement survive cancellation and remain binding.
• Non-disparagement: Both parties agree not to make negative or disparaging public statements about the other in relation to the engagement.
• Return of Materials: At GMAV Capital's request, you agree to return or destroy any confidential materials provided by GMAV Capital during the engagement.
• Outstanding Fees: Any fees outstanding at the time of cancellation remain payable in accordance with the payment terms in the engagement agreement.
• Tail Period and Success Fee: As described in Section 7, success fee obligations may continue for a specified tail period after cancellation.

11. Disputes

If you have a concern or dispute regarding fees, cancellation, or a refund, please contact us first at info@gmav.io. We are committed to resolving disputes fairly and promptly. GMAV Capital will review written concerns and respond within 10 business days.

If a dispute cannot be resolved through direct discussion within 30 days of written notification, either party may refer the matter to mediation or, failing resolution through mediation, to the courts in Chandigarh, India, as per the governing law and jurisdiction provisions in our Terms of Use.

GMAV Capital's aggregate liability in any dispute shall not exceed the total fees paid by you in the 3 months preceding the event giving rise to the claim.

12. Contact

For cancellation notices, refund requests, or questions about this policy, contact: